All items are delivered by Australia Post from Melbourne, VIC and NZ Post in New Zealand for domestic delivery.
The estimated delivery time varies depending on the destination and the Customs clearance speed (quite fast in most cases). Day of shipment is not included in the estimated periods below, as AusPost only collects items on that day. Estimates are as below:
1. Express shipping: 5-9 business days (recommended, with tracking and signature on delivery). Express cut-off time is 12pm (Wellington time) each business day.
2. Standard shipping with tracking: 8-15 business days (no signature on delivery). This has been temporarily disabled due to the delays.
We aim for fast delivery but please keep in mind that the above is only an Estimate from AusPost official website (https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/option/international/AU/NZ?fromPostcode=3195). It is NOT guaranteed. Also, please note that AusPost does not work on weekends or public holidays.
Also, for some regional areas, there might be some extra delay as well.
If your items have not arrived 3 business days after the above max estimated date, please contact us via online form. We will process your request ASAP and contact AusPost for a missing item lodgement. Otherwise, please be patient and your order should arrive soon.
Duty, Tax and Entry Fee
Please check the Shipping and Returns page.