** Please check your spam folder if you haven't received our reply email within 24 business hours. Thanks. **
* Unfortunately, due to COVID-19, there have been lengthy delays, especially for international deliveries. This is due to insufficient airfreight capacity and customs regulations in this pandemic period. We have seen an increasing number of delivery inquiries and please ask for your patience and understanding in this matter. Estimates provided by Austpost/NZ Post are not guaranteed as unexpected delays may occur from either courier during this unpredictable time.
Please check below if your questions are answered here:
- Doesn't fit my device: Please find out your EXACT device model and fill out this form with your device model info to arrange a swap. This FAQ page gives some tips on getting your exact device model.
- Shipping & returns (wrong products, damaged items, etc.): https://mycasecovers.co.nz/shipping-returns/. We only ship to addresses within New Zealand.
- Other questions: Please check if your question is answered here: https://mycasecovers.co.nz/faq/
If your question has not been answered, please fill the form below. We try our best to respond to emails within 24 business hours (9 am-5 pm). However, with many people moving to online shopping, there has been a high increase in orders and email inquiries etc. We please ask for your patience during this period. We will get back to as soon as we possibly can.
For other contact/company details/business hours, please visit this page.